TELEMATICS FLEET VIEW CEMOS CONNECT |
Data privacy statement for CLAAS Aftersales and CLAAS Connected Machines |
(As at: 29th April 2022) |
Table of contentsA. General Data Privacy StatementB. Separate Data Privacy Statement C. Data sources D. Obligation to provide your data |
In this document CLAAS Service and Parts GmbH, Mühlenwinkel 1, 33248 Harsewinkel, Germany (hereinafter referred to as "CLAAS Service and Parts"), as the data protection controller, informs you about the processing of your data in connection with data processing after the purchase of agricultural machines (such as tractors or combine harvesters) and implements (hereinafter collectively referred to as "Agricultural Machines") in relation to the following data processing in accordance with Section B.: I. Documenting the condition of the machine upon handover to the customer and upon instructing the customer on the operation of the machine; II. Services for connected machines (CLAAS Remote Service or TELEMATICS, FLEET VIEW, CEMOS CONNECT); III. After-sales services (diagnostic services (including but not limited to fault analysis and troubleshooting and the systems used for this purpose), preparation of software versions, processing good will claims, warranty claims, guarantee claims and other cost coverage claims, electronic machine documentation; IV. Product monitoring, product safety, redevelopment and further development of products and services, quality assurance, defence of products; V. Analyses to improve business processes (including but not limited to sales and service processes), supporting the local sales companies (e.g. as part of their direct marketing); VI. Transfer for display in CLAAS connect; VII. Marketing communication, advertising A detailed version of the Data Privacy Statement for CLAAS Aftersales and CLAAS Connected Machines and the currently applicable edition of this is available at https://privacy.claas.com/dpi/csp/customer/3002de or at https://www.claas-telematics.com/ Telematics/res/legal/Telematics_DPS.pdf. You can also request these to be posted free of charge from CLAAS Service and Parts at any time. To do this, please simply send an informal message to the contact address given in Section A.I. Data Privacy Statement England and USA https:// privacy.claas.com/dpi/csp/customer/3002en Data Privacy Statement PDF https://www.claastelematics.com/Telematics/res/legal/Telematics_DPS.pdf |
A. General Data Privacy Statement |
I. Who is the controller in terms of data protection? |
CLAAS Service and Parts GmbH Mühlenwinkel 1 33428 Harsewinkel Germany Tel. +49 (0) 52 47 12 0 infoclaas@claas.com You can contact the data protection officer by writing to Data Protection Officer, CLAAS Service and Parts GmbH, c/o CLAAS KGaA mbH, Mühlenwinkel 1, 33428 Harsewinkel, Germany or by e-mailing group.dpo@claas.com. |
II. Contact details of the data protection officer |
Data Protection Officer, CLAAS Service and Parts GmbH c/o CLAAS KGaA mbH Mühlenwinkel 1 33428 Harsewinkel, Germany group.dpo@claas.com |
III. Storage period |
CLAAS stores your personal data only for as long as necessary in order to fulfil the purpose for which it is collected and processed. Where necessary, CLAAS shall store your data for the duration of the business relationship. This includes, in particular, the initiation and negotiation of the contract. Furthermore, CLAAS stores your personal data if and as long as this is required to fulfil contractual or legal obligations. We thus process your data to fulfil commercial or fiscal verification and retention obligations.The stipulated retention and documentation periods are six years in accordance with the commercial requirements under Section 257 of the German Commercial Code (HGB) and up to ten years under the fiscal requirements in accordance with Section 147 of the Fiscal Code of Germany (AO), provided the data is no longer required for tax purposes (e.g. because a company audit is ongoing). The periods start at the end of the calendar year in which the record was created. If the data is no longer required to fulfil contractual or legal obligations, it will be regularly erased, unless you have given CLAAS consent to process your data and/or further processing is required based on CLAAS' legitimate interests, for example to win back customers and defend against legal claims in legal disputes. In the case of data processed to defend against legal claims in legal disputes, the storage period shall also be based on the legal limitation periods. In accordance with Sections 195 et seq. Of the German Civil Code (Bürgerliches Gesetzbuch, BGB), these are up to 30 years, with the regular limitation period lasting three years, starting at the end of the calendar year in which the claim arises. In this case, processing shall be restricted, i.e. restricted to the minimum scope required for the claim and blocked for other purposes. The provision above does not apply insofar as the Separate Data Privacy Statement specifies otherwise. |
IV. Categories of recipients |
CLAAS Service and Parts shall transfer your data to the following third parties if this is permitted by legal or contractual provisions or you have given your consent. |
1. Carefully selected service providers.Service providers we engage, who support us in the performance of the business relationship, are granted access to the data. These companies operate in the following categories: Hosting providers, data management, software as a service, e-mail services, IT services (e.g. maintenance and support, data migration), consulting, service providers in the first, second and third level support, call centre services, customer administration, lettershops, marketing, media technology, telecommunications, customer relations management and lead management, tracking service providers, web agencies, compliance, disposal services (e.g. document shredders), companies who perform analyses for us, financial service providers, shipping and logistics services, printing services, technology service providers (e.g. for hardware and accessory parts). If any additional categories of service providers are employed, please refer to the relevant Separate Data Privacy Statement. |
2. Transfer to third parties. |
a. Transfer to public bodies. We shall also transfer your data to third parties if this is permitted by legal or contractual provisions and/or you have given your consent. If these conditions are met, the data can be transferred to the following categories of recipients: Public bodies and institutions (such as the public prosecutor's office, police, tax authority, data protection supervisory authority) to process official requests, provided that this is in your interest or we are legally obligated to do so. The legal basis for this is Article 6(1f) and 6(1c) GDPR. |
b. Transfer within the scope of company sales/ acquisitions (e.g. asset deals). We shall transfer your data on a case-by-case basis within the scope of a company sale or the sale of business operations (e.g. asset deals incl. due diligence) to (prospective) purchasers. Data is only transferred if the data protection requirements are fulfilled. The legal basis for this is Article 6(1b) GDPR for data that is necessary for the performance of contractual relations between the purchaser and you. Article 6(1a) GDPR is the is the legal basis for data transmissions, for which we request your consent (e.g. bank data; the data mentioned in the consent is processed in this way). Otherwise, Article 6(1f) GDPR is the legal basis. The legitimate interest of the seller and the purchaser in the data transfer lies in customer service and customer recovery, direct marketing. Legitimate interests form the basis of the transfer of (i) data that is not necessary for the performance of current contracts, but is necessary for serving existing customers (e.g. personal identification data, such as surname, first name, contact details of contact partners, farm data, personal identification data); (ii) data from the advanced contract initiation between the customer and the seller to the purchaser; (iii) data relating to interested parties and potential customers; (iv) data that is archived for compliance with statutory retention periods; (v) data for following up outstanding receivables, which are being assigned to the purchaser. We only ever transfer your bank details with your consent. The following data is captured from data processing described in section A. IV. 2.b: Farm data, contact data, customer type, personal identification data (e.g. surname, first name), contract and order data, technical documentation and log data (e.g. time stamps), machine data, service and maintenance data, data and analyses about the interests and user behaviour of customers and contacts. |
3. Data transfer within the CLAAS Group. |
We shall transfer your data to your CLAAS sales company, to manufacturing companies of the CLAAS Group, your CLAAS authorised dealer and CLAAS KGaA mbH for the purpose of customer support, order processing, contract fulfilment, e.g. your Remote Service or CLAAS connect contract, product improvement, product monitoring, improving sales and service processes, market analyses, handling data protection rights of the data subject, direct marketing, data updates, and master data management; The legal basis for this is Article 6(1f) GDPR. The legitimate interests of the CLAAS Group companies lie in the aforementioned purposes. If this is required to prepare for an agreement initiated by you or to fulfil contract-related obligations, or if you have given your consent, the legal basis is Article 6(1b) or 6(1a) GDPR. If we are legally entitled to do this, the legal basis arises from Article 6(1c) GDPR. We refer to the Separate Data Privacy Statement for any data transfer to third parties beyond the scope described here. |
4. Third parties with whom we have an ongoing business relationship. |
(e.g. your CLAAS authorised dealer or your CLAAS importer, technology service providers (e.g. for hardware and accessory parts)) for the purpose of measures within the scope of product monitoring and product improvement, contract fulfilment (e.g. your Remote Service contract); the legitimate interests of the aforementioned third parties lie in the aforementioned purposes. If this is required for a contract initiation or to fulfil contract-related obligations, or if you have given your consent, the legal basis is Article 6(1b) or 6(1a) GDPR. If we are legally required to do this, the legal basis arises from Article 6(1c) GDPR. Otherwise, Article 6(1f) GDPR is the legal basis. The legitimate interest lies in the utilisation of technical support, product monitoring and product improvement, quality assurance, performance of legally required emission measurements, e.g. by the engine manufacturer. |
V. Transfer to third countries |
If we transfer your personal data ourselves or via service providers to countries based outside the European Union, we shall comply with the relevant particular requirements of Article 44 et seq. GDPR and our service providers shall also undertake to comply with these regulations. We shall therefore only transfer your data to countries based outside the European Union subject to the level of security guaranteed by the GDPR. This level of security is guaranteed in particular on the basis of an adequacy decision by the European Commission or with suitable guarantees in accordance with Article 46 GDPR. Data is transferred to third countries (countries outside the EU or the European Economic Area – EEA) if, for example, this • is required to fulfil a contract to which you are a contractual party or if this is required to respond to your requests; • is required to safeguard our legitimate interests; • is stipulated by law or you have given your consent; • takes place as part of contract processing when involving service providers. If there is no European Commission decision for the country in question as to a level of data protection that is appropriate for European data protection requirements, we shall enter into corresponding contracts to ensure that your rights and freedoms are suitably protected. A contract of this kind ensures that a suitable level of data protection exists at the data recipient, especially through the agreement of the European Union's standard contractual clauses with the recipient. Otherwise, we can also perform a data transfer based on your express consent. You can withdraw your consent with future effect at any time, see Section A.VII. We will be happy to provide you with more detailed information free of charge on request. Please use the aforementioned contact details for this purpose. Where we permit the recipient to process data without a suitable level of data protection based on your consent alone, please note the following risks: There may not be sufficient measures in place to protect your personal data appropriately; there is no data protection supervisory authority; the implementation of your data protection rights of the data subject is impeded or has been disregarded; there is no control over the further processing of data by and transmission of data to third parties. Any further information required can be found in our Separate Data Privacy Statement. |
VI. Obligation to provide personal data |
Unless specified otherwise in the Separate Data Privacy Statement, you are not legally or contractually required to provide your data. |
VII. Rights of the data subject |
In accordance with Article 15 GDPR, you have the right to obtain information about the data that we hold that relates to you. If incorrect personal data has been processed, you have the right to rectification of your data in accordance with Article 16 GDPR. If the legal requirements apply, you can request erasure or restriction of processing and submit an objection to data processing (Articles 17, 18 and 21 GDPR). In accordance with Article 20 GDPR, you can exercise the right to data portability for data that is automatically processed on the basis of your consent or under a contract. |
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You can exercise your rights vis-à-vis CLAAS using the contact details provided under Section A.II., but where possible using privacy@claas.com. If you believe that data is being processed in violation of data protection regulations, you have the right to lodge a complaint with a data protection supervisory authority of your choice. (Article 77 GDPR). You can of course also submit a complaint to the CLAAS data protection officer at any time (group.dpo@claas.com). If you wish to exercise your data protection rights of the data subject, we will process your data in order to fulfil our legal obligations in accordance with Article 6(1c) GDPR in conjunction with Articles 15–22, 12(3– 6) GDPR and Article 7(3) GDPR. This includes the processing of your data for the purpose of unequivocal identification of the data subject of a data processing activity, and the request for additional information to confirm identity. We transfer the data concerning data subjects to the data recipients within the meaning of Article 19 GDPR, as far as requests for the rectification of data, erasure or restriction of processing (Articles 16, 17(1), 18 GDPR) are concerned, and to the extent this is required to exercise your rights effectively (Article 6(1c) and 6(1f) GDPR) and to notify you as the data subject (Article 12 GDPR). We do this on the basis of our legal obligation laid out in Article 12(6) GDPR. |
B. Separate Data Privacy Statement |
I. Documenting the condition of the machine upon handover to the customer and upon instructing the customer on the operation of the machine |
CLAAS Service and Parts processes your data for the purpose of documenting the condition of the Agricultural Machine upon handover to you in accordance with handover inspection, instructing you in how to operate and maintain the Agricultural Machine, documenting the handover of the accompanying documents relevant to your Agricultural Machine to you, the customer, and providing information documents (e.g. EC declaration of conformity, general operating permit, operator's manual, service book). The following data is collected for the purposes specified above: Farm data, personal identification data, contact data, machine data, technical and specialist documentation and log data. This is data that your CLAAS distribution partner collects and transfers to CLAAS Service and Parts and your CLAAS sales company or CLAAS importer for the purposes specified above. These parties use your data for the purpose of exercising legal claims, providing defence in legal disputes and for the purpose of fulfilling their legal obligations as regards product monitoring and product safety as a separate controller. The legal basis for this is Article 6(1f) GDPR. The legitimate interest lies in the purposes specified above. If the data processing is necessary for the fulfilment of legal obligations as regards product monitoring and product safety, the legal basis is Article 6(1)(c) GDPR. |
II. Services for connected machines |
1. Providing the CLAAS Remote Service, CLAAS TELEMATICS and CLAAS FLEET VIEW services |
a. Scope of the data processing in the performance of the CLAAS Remote_Service, CLAAS TELEMATICS and CLAAS FLEET VIEW services CLAAS Service and Parts offers products called CLAAS Remote Service, TELEMATICS and FLEET VIEW. If you make use of one of these products for your Agricultural Machines, you provide your personal identification data (e.g. surname, first name), contact details (e.g. telephone number, e‑mail address) and farm data (e.g. name of the farm) and machine ID (e.g. machine serial number) for machinerelated licences in order to conclude the contract. Your contract data and order data (e.g. licence code, contract start) and machine ID (e.g. machine serial number, implement number) for machine-related licences are also processed. For the performance of contractual duties, the Agricultural Machines covered by the CLAAS Remote Service, CLAAS TELEMATICS or FLEET VIEW contract transfer the following data (collectively referred to as "the Dataset"), which may include but is not limited to the following data, depending on the specific Agricultural Machine in question: • Machine master data and IDs (including but not limited to manufacturer, model, machine type, machine serial number) • Machine operating data, i.e. data about machine operating statuses (including but not limited to working status, statuses regarding system components, such as faults and defects, software status, key sensor figures) • Machine performance data, i.e. information about machine performance features (including but not limited to fuel consumption, engine speed, speed) • Machine movement data (including but not limited to position, direction, route and speed trends) • Service and maintenance data (including but not limited to wear of components and parts, diagnostics data) • Environmental information about the machine (including but not limited to surrounding temperatures, crop humidity, grain quality, crop type) • Usage and traffic data (e.g. SIM status, connectivity status) • Technical documentation and log data (e.g. time stamp). |
b. Further information for CLAAS Remote Service CLAAS Service and Parts also transfers the Dataset to the CLAAS service organisation to fulfil the CLAAS Remote Service contract. Depending on the market in question, this will be your CLAAS service partner, the CLAAS sales company responsible or the CLAAS importer and CLAAS Service and Parts (hereinafter collectively referred to as "CLAAS Service Organisation"). We will also use your data to notify you of licences due to expire. |
c. Further information for CLAAS TELEMATICS, FLEET VIEW If you use CLAAS TELEMATICS or FLEET VIEW, you are also required to register a customer account in a web portal. Registering, logging in. To register, you must enter the serial number of the machine and the activation code for the machine, choose a user name, enter your e‑mail address and complete registration by entering your first name and surname, farm name, telephone number and postal address. Should you wish to use the CLAAS FLEET VIEW service, you must register your end device by means of the registration outlined, using the access data and the licence key received on completion of registration. If you log in, we will process your user name and your password (encrypted). Data exchange with your CLAAS service partner for service purposes, activation of CLAAS Remote Service. During the registration process, you can also specify whether you would like a Class sales partner of your choice to be granted access to the technical data transferred by CLAAS TELEMATICS or whether you would like to activate "Remote Service". If you grant your consent for your TELEMATICS data to be transferred to your CLAAS distribution partner, then this consent shall form the legal basis for the data transfer to the latter. Data exchange with cooperation partners. Within the scope of contract fulfilment by CLAAS TELEMATICS, you can also initiate a data transfer to providers of third-party systems (e.g. farm management system providers, data connect partners) (hereinafter referred to as "Cooperation Partners"). In this case, CLAAS Service and Parts forwards parts of the Dataset in accordance with B.II.1.a to the providers of third-party systems. Data transfer to entitled users. In your CLAAS TELEMATICS account, you shall have the option to grant other users access to your data and to assign specific roles to them. In this instance, we transmit the data in accordance with Section B.II.1.a. for this purpose to the users you have invited. Combine League function. With the Combine League function, the data from the Dataset as defined in Section B.II.1. that is transferred from your Agricultural Machine as part of the TELEMATICS service shall be displayed to other customers in an anonymised form, just as other customers' data shall be displayed to you in an anonymised form, giving you the opportunity to compare the performance of your own Agricultural Machine with the performance of Agricultural Machines owned by other customers. Information about licences nearing expiry. We will also use your data to notify you of licences due to expire. |
d. On what legal basis do we process your data? For collecting and reading data in accordance with Section B.II.1.a.-c. via the communication module installed on the machine, Section 25 (2)(2) German Telecommunications Telemedia Data Protection Act (hereinafter referred to as: "TTDSG") provides the legal basis, and for the further processing of personal data required for the performance of contractually claimed services, the legal basis is Article 6(1b) GDPR. For data processing within the scope of registering and logging in, and activating CLAAS Remote Service, the legal basis is Article 6(1b) GDPR (contract initiation and performance). If we request your consent to the data transfer, the legal basis for this is also Article 6(1a) GDPR. For information regarding the expiry of licences, the legal basis is Article 6(1f) GDPR. The legitimate interest lies in informing our customers, in order to prevent an unavailability of operationally relevant functions. If the data protection requirements are fulfilled, the legitimate interest also lies in direct marketing. If you grant the CLAAS service partner access to this data in your TELEMATICS account for service purposes, the legal basis is Article 6(1a) GDPR. Article 6(1f) GDPR is the legal basis for the processing of data, which CLAAS service partners forward to CLAAS Service and Parts or the CLAAS Service Organisation responsible for you for the purpose of claiming technical support for diagnosing and remedying faults and for the purpose of product improvement and product monitoring. The legitimate interest lies in the purposes specified above. |
e. Does third country transfer take place? If members of the CLAAS Service Organisation serving you or the Cooperation Partner or third-party users granted access by you are located in a third country outside the EU or the EEA, we shall forward your data to recipients in a third country. We have relevant guarantees in place to ensure that your data is protected in accordance with data protection requirements even when transferred to the third country, see Section A.V. |
f. CLAAS TELEMATICS website (www.claastelematics. com) (1) Provision of our website for the general public If you access this website via the browser, cookies are saved on your computer when you use the website. Cookies are small text files which are assigned on your hard disk to the browser you are using, and used to transmit specific information to the party who set the cookie (CLAAS or a third party). If you only use the website for information purposes, i.e. if you do not register or communicate information to CLAAS in any other way (e.g. using our contact form), CLAAS shall only collect the personal data transmitted by your browser to our server. Data collection is a technical requirement in order for us to show you our website. The legal basis for this is Article 6(1b) and Article 6(1f) GDPR. Data (including data regarding your visit to the website) is recorded in the log files; this is necessary to guarantee the functionality of the website and the security of the IT systems. You are able to object to the processing of data on the basis of a legitimate interest at any time with future effect, see Section A.VII. For the aforementioned purposes, we also have a legitimate interest in data processing. The following categories of data shall be collected when you visit the website: Usage and traffic data, technical documentation and log data, e.g. • date and time of access; • time zone difference from Greenwich Mean Time (GMT); • IP address • host name of the computer accessing the site; • website used to call up website; • websites called up via the website (content of the request); • pages visited on the website; • notification of whether access was successful; • volume of data transferred; • information about browser type, language and version used; • operating system. The website is hosted by a third party (web host). As the data processor, the host receives the data mentioned above. This data shall be erased as soon as it is no longer required to achieve the purpose of its collection. As regards provision of the website, this is the case once the respective session has ended. If the data is stored in log files, this is the case after a maximum of 30 days. The data is not stored together with any of your other personal data. (2) Use of services (e.g. cookies, analytical and remarketing tools) CLAAS Service and Parts uses services (e.g. cookies, analytical tools and remarketing tools) on this website. CLAAS uses these services to store information on your end device (e.g. in your browser) and/or access information that is already stored on your device. This information may include personal data as well as data that is not related to a specific person. Where applicable, after storing or accessing the information, personal data may be processed further in accordance with your choice of category. CLAAS uses the following services in the following categories: https://www.claas-telematics.com/Telematics/cookieinfo.app https://www.claastelematics.com/Telematics/cookieinfo.app If the use of the service (i.e. storing information on your device and/or accessing information stored on your device) is required for a technical reason, Art. 25 para. 2 of the German Telecommunications Telemedia Data Protection Act (TTDSG) in conjunction with Article 6(1 b, c, f) GDPR forms the legal basis. This information may include personal data as well as data that is not related to a specific person. If, after storing or accessing the information, personal data relating to you is processed, this processing is performed only if this • is necessary for the performance of a contract to which you are a party (Article 6(1b) GDPR) or • is prescribed by law (Article 6(1c) GDPR) • is necessary to safeguard our legitimate interests (Article 6(1f) GDPR). You are able to object to the processing of data on the basis of a legitimate interest at any time with future effect, see Section A.VII. You can choose to erase cookies via your browser settings. The legal basis for the use of the services (i.e. storing information on your end device and/or accessing information that is stored on your end device) from the Statistical Analysis, Marketing, Additional Functions categories is Section 25(1) sentence 1 of the German Telecommunications Telemedia Data Protection Act (TTDSG) in conjunction with Article 6(1a) GDPR, subject to your consent. This information may include personal data as well as data that is not related to a specific person. If, after storing or accessing the information, personal data relating to you is processed in accordance with your category selection, this processing is performed on the basis of Article 6(1a) GDPR. You have the right to withdraw your consent, see Section A.VII. Withdrawing your consent does not affect the legality of storing information on your device and/or accessing information on your end device or the further processing of personal data in accordance with your choice of category that has been performed with your consent. Your consent is voluntary. Using the "Change data protection settings" option, you can revoke your consent or make changes to your data protection settings: https://www.claas-telematics.com/Telematics/cookieinfo.app https://www.claastelematics.com/Telematics/cookieinfo.app Your consent is valid for six months. After this time, we shall ask you to reconfirm your consent. We shall also ask you to reconfirm your consent by displaying the cookie banner if new services are added to this website or if services change such that renewed consent is required in order to be able to continue to implement the services (e.g. changes of purpose). Please note that your individual browser settings may result in your settings (e.g. your consent) being unable to be stored long term, meaning that we have to ask you for consent each time you visit our website. |
g. CLAAS TELEMATICS, FLEET VIEW APP If you only use the app for information purposes, i.e. if you do not register or communicate information to CLAAS Service and Parts in any other way (e.g. using our contact form), CLAAS Service and Parts shall only collect the personal data transmitted by your browser to our server. Data collection is a technical requirement in order for us to show you our website. The legal basis for this is Article 6(1b) GDPR. Your visit to the website is recorded in the log files; this is necessary to guarantee the functionality of the website and the security of the IT systems. The legal basis for this data processing is Article 6(1f) GDPR. You are able to object to the processing of data on the basis of a legitimate interest at any time with future effect, see Section A.VII. For the aforementioned purposes, we also have a legitimate interest in data processing. If you use CLAAS TELEMATICS, CLAAS FLEET VIEW or CLAAS CEMOS CONNECT (for CEMOS CONNECT see Section B.II.2.) on a mobile app, then the following data shall automatically be transferred to CLAAS Service and Parts: • IP address • Date and time of the request; • Access status/HTTP status code • Position data; • Volume of data transferred. This data shall be erased as soon as it is no longer required to achieve the purpose of its collection. As regards provision of the website, this is the case once the respective session has ended. If the data is stored in log files, this is the case after a maximum of 30 days. The data is not stored together with any of your other personal data. |
h. Use of services (such as cookies, analysis and remarketing tools) CLAAS TELEMATICS app, FLEET VIEW app In the unlikely event that a serious issue occurs while you are using the mobile apps, which temporarily prevents further use, certain basic information in line with the presettings shall be transferred to CLAAS Service and Parts in a crash report. The crash report includes information on the function used and details of the fault message, the time of use of the mobile app, the operating system on the mobile device, the device hardware, the mobile provider and the version of the mobile app used. CLAAS Service and Parts has an interest in identifying the cause of the crash and – if the cause comes under their responsibility – taking measures to prevent comparable crashes in future and making the overall user experience as smooth as possible for you. The legal basis for this is Article 6(1f) GDPR. You are able to object to the processing of data on the basis of a legitimate interest at any time with future effect, see Section A.VII. You can also confirm the transmission of crash reports via the settings in the mobile apps. |
2. Preparing the CEMOS CONNECT service |
If you use the CLAAS CEMOS CONNECT service, you can register the Agricultural Machine, for which you have purchased the CLAAS CEMOS CONNECT licence, via your CLAAS TELEMATICS account. To do this, we process the licence number of your CEMOS CONNECT licence as well as the data required for the registration. This comprises your farm data (e.g. farm name, address), contact data (e.g. email address, telephone number), personal identification data (e.g. surname, first name, user name), the licence number and machine data (e.g. machine master data such as the machine serial number of the machine). For registered users, we process the data for your registration for your CLAAS TELEMATICS account. This data consists of your user name and password. In the mobile app for CLAAS TELEMATICS (hereinafter referred to as "App"), you can assign the machines with a CLAAS CEMOS CONNECT licence as required to one or multiple groups (fleets) and allocate every machine in a fleet with the role of transmitter or receiver and either adjust settings or accept the settings from a transmitter for the fleet. If you use CEMOS CONNECT, we will process contract and order data (e.g. licence code), machine data (e.g. machine master data and the machine serial number of the machine that you have registered, machine names that you assign yourself; names for your selected fleets, machine operating data such as configured settings, machine movement data, machine settings and technical documentation and log data (e.g. log files). The aforementioned data is required in order to fulfil the contract with you. The legal basis for this processing is Article 6(1b) GDPR. CLAAS Service and Parts uses parts of the data generated from the usage of CLAAS CEMOS CONNECT for service purposes and transfers these to the CLAAS Service Organisation for this purpose as well. The CLAAS Service Organisation includes the CLAAS sales or service partner selected by the customer (hereinafter referred to as "Service Partner") as well as the CLAAS sales company responsible (www.claas-group.com > The Group > Locations) or the CLAAS importer responsible (www.claas.com > CLAAS worldwide) and CLAAS Service and Parts. That consists of usage and traffic data (e.g. the connection status of your CLAAS CEMOS CONNECT licence, the licence status, the last status message of the machine with CLAAS CEMOS CONNECT), technical documentation and logged data (e.g. time stamp of the last connection), machine data (e.g. machine operating data such as selected group settings and activities), machine settings. The legal basis for forwarding data to the CLAAS Service Organisation is Article 6(1b) GDPR. CLAAS Service and Parts also processes your data in order to provide services. If this data is not required within four weeks of the time at which it was collected for service purposes, it shall be erased. The group(s) created by you in your App are available for the period of one year. |
3. Preparing interfaces for connecting third-party systems |
If you operate an Agricultural Machine with a piece of equipment over which third-party systems can be connected (e.g. steering systems), your machine data may exchange data with these third-party services if you connect them accordingly. CLAAS Group companies do not have any access to this data and are in this respect not responsible for the processing of data by third-party providers as regards data protection law. Please note the data privacy statements of the third-party providers in this regard. |
III. Aftersales services |
1. Diagnostic services (including but not limited to fault analysis and troubleshooting and the systems used for this purpose), preparing software versions, defence of products |
CLAAS Service and Parts processes your data within the scope of providing technical support to your CLAAS Service Partner or the relevant local CLAAS sales company or CLAAS importer for the purpose of fault analysis and troubleshooting as well as for the preparation of software to ensure the proper function of the machines. To this end, CLAAS Service and Parts processes data received from your CLAAS Service Partner or the CLAAS sales company/CLAAS importer (CLAAS Service and Parts, CLAAS sales company/CLAAS importer responsible and CLAAS Service Partner hereinafter collectively referred to as "CLAAS Service Organisation") for this purposes or collects data from the application of diagnostic tools (hardware and software) and from the performance of the Remote Service contract with you, see Section B.II. In the case of data that the CLAAS Service Organisation reads out of your machine using diagnostic tools, this is machine master data (e.g. product category, product type, engine number, serial number of control units), machine IDs (e.g. VIN), machine operating data (e.g. operating statuses of the machine and system components, configured settings, software status, error codes), machine performance data (e.g. engine speed, hectares harvested, bales produced), technical documentation and log data (e.g. time stamp), machine settings, environmental information about the machine (e.g. weather conditions, crop type), usage and traffic data (e.g. connectivity status, data volume transferred), service and maintenance data (e.g. servicing work completed). This also includes data that is otherwise transient. Further to this, professional documentation and log data (e.g. feedback from service meetings) are used for the performance of diagnostic services, as well as data that the CLAAS Service Organisation generates during the course of data analysis (e.g. big data analyses from the combination of data specified under B.III.1). CLAAS Service and Parts then saves this data in its systems to enable it to prepare improved recommendations for the CLAAS Service Organisation within the scope of the performance of diagnostic services and for the purpose of reporting, product monitoring and product improvement. If, in order to claim technical support (e.g. fourth level support), it is necessary to transfer data to the relevant CLAAS manufacturing company, or in exceptional cases the component manufacturer, CLAAS Service and Parts shall pass on the necessary data. The members of the CLAAS Service Organisation, the CLAAS manufacturing company or the component manufacturer process your data as separate controllers if they use these diagnostic systems. Machines with CLAAS CEBIS/CEMOS. If you have a machine with CLAAS CEBIS or CEMOS equipment, the CLAAS Service Organisation can read out parts of the aforementioned data (the aforementioned data excluding service and maintenance data and the environmental data about the machine) in a higher resolution from your machine (e.g. via a memory card). This refers to data to which the CLAAS Service Organisation otherwise has no access, unless it is read out by the CLAAS Service Organisation for the purpose of performing diagnostic services (fault analysis and troubleshooting, see Section B.III.1.) and forwarded within the organisation for the performance of diagnostic services. The CLAAS Service Organisation can install software versions on your control units, either in the workshop or remotely, to ensure the proper functioning of the machine and for cybersecurity purposes. For this purpose, the CLAAS Service Organisation gathers machine master data (e.g. product category, product type, engine number, serial numbers of control units), machine IDs (e.g. VIN), machine operating data (e.g. operating statuses of the machine and system components, software status, error codes), technical documentation and log data (e.g. time stamp), service and maintenance data (e.g. servicing works completed). The legal basis is Article 6(1b) GDPR within the scope of performing contractual obligations or to initiate a contract upon your request. If CLAAS Service and Parts, the CLAAS manufacturing company or the CLAAS sales company/importer assists the dealer as part of the latter's contractual obligation to perform servicing work, the former shall process the data in the role of data processor. Article 6(1c) GDPR is the legal basis for the performance of legal obligations within the scope of product safety and Article 6(1f) GDPR for the subsequent saving and exploitation of data for future diagnostic purposes. The legitimate interest lies in the improvement of fault diagnosis and troubleshooting and corresponding recommendations to the CLAAS Service Organisation. CLAAS Service and Parts processes the data in accordance with this Section B.III.1. including for the purpose of product defence, fraud prevention and/or defence in other court or out-of-court proceedings), if you or a third party assert a claim of a fault in our products or services against CLAAS Service and Parts or a company within the CLAAS Group and forwards it to other companies within the CLAAS Group as necessary for this purpose. The legal basis for this is Article 6(1f) GDPR. The legitimate interest lies in the purposes specified above. If we are legally obligated to process data, Article 6(1c) GDPR forms the legal basis. If you or a member of the CLAAS Service Organisation or the manufacturing company are located in a third country outside the EU/EEA, Section A.V. shall apply. |
2. Processing good will claims, warranty claims, guarantee claims and other cost coverage claims |
CLAAS Service and Parts also processes your data within the scope of processing good will claims, warranty claims, guarantee claims and other cost coverage claims (checking, approving, handling) and, if required, also forwards this within the CLAAS Service Organisation for this purpose and, if required, to the CLAAS manufacturing company. To this end, these parties shall process your machine ID (e.g. machine serial number), machine master data (e.g. manufacturer, product type, product category), machine operating data (e.g. operating statuses of products and system components), machine performance data (e.g. fuel consumption, engine speed), service and maintenance data (e.g. error description, service and maintenance history) and contract and order data (e.g. contract term, max. number of operating hours by end of contract). If CLAAS Service and Parts is a contract partner, CLAAS Service and Parts shall also process your farm data (e.g. farm name and address), personal identification data (e.g. surname, first name of contact partners), contact details (e.g. telephone number, email address of contacts), otherwise, the data processing by CLAAS Service and Parts is pseudonymised or anonymised. If the data processing is necessary to fulfil a contract with you (or to initiate your request), Article 6(1b) GDPR is the legal basis. Otherwise, Article 6(1f) GDPR is the legal basis. The legitimate interest lies in the provision of technical support within the CLAAS Service Organisation, and in our interest in an optimal customer service, including the processing of good will claims. In this respect, the members of the CLAAS Service Organisation process your data as separate controllers. In exceptional cases, CLAAS Service and Parts or the CLAAS manufacturing company shall also forward data to the manufacturer of a component provided this is necessary for the above purpose and the applicable data protection requirements are fulfilled on a case-by-case basis. If you or a member of the CLAAS Service Organisation or the manufacturing company are located in a third country outside the EU/EEA, Section A.V. shall apply. |
3. Electronic machine documentation |
CLAAS Service and Parts documents the status of your machine centrally (including equipment, installed parts, retrofits, other information requiring mandatory documentation). This involves machine master data (e.g. manufacturer, product category, product group, model, equipment, manufacture date, configuration, technical year of the machine), machine IDs (e.g. VIN, serial number), service and maintenance data (e.g. manufacturer-initiated technical alterations). To this end, CLAAS Service and Parts combines the information generated by the manufacturing CLAAS company together with information from the handover documentation (see Section B.I.) as well as information entered into the central system by the CLAAS Service Partner. This is necessary to enable your CLAAS Service Partner to undertake fault diagnosis and troubleshooting and to provide you with the necessary assessments (contract fulfilment or initiation at your request) as well as ensuring you are free to choose your CLAAS Service Partner. The legal basis is Article 6(1b) GDPR, Article 6(1c) GDPR (product safety) or Article 6(1f) GDPR. The legitimate interest lies in the provision of a system with vehicle-specific information, which facilitates your free choice of CLAAS Service Partner. If a member of the CLAAS Service Organisation is located in a third country outside the EU/EEA, Section A.V. shall also apply. |
4. Recording and documenting service and workshop jobs, invoicing incl. dispatch of invoice documents for customer orders |
CLAAS Group companies make tools available to the CLAAS Service Partner, with which the latter can record service requests, as well as coordinate, document and invoice engineer call-outs. The CLAAS Group companies operate these tools in the capacity of data processor of the CLAAS Service Partner. This involves the following data being processed: Personal identification data, farm data, contact data, communication content data, contract/order data, planning and control data, technical documentation and log data, professional documentation and log data, machine data (incl. location), service and maintenance data. The legal basis is Article 6(1b) GDPR if the processing is necessary to initiate a contract or fulfil a servicing/workshop job. Otherwise, Article 6(1f) GDPR is the legal basis. The legitimate interest lies in the guaranteed provision of optimum customer support. |
IV. Product monitoring, product safety, redevelopment and further development of products and services, quality assurance incl. predictive maintenance |
1. Scope of the data processing |
CLAAS Service and Parts processes your data together with certain CLAAS product companies (CLAAS KGaA mbH, Mühlenwinkel 1, 33428 Harsewinkel, Germany, infoclaas@claas.com; CLAAS Tractor S.A.S., 31 Avenue Pierre Piffault, 72027 Le Mans, France, Tel. +33 (0) 24 38 65 35 3; CLAAS Selbstfahrende Erntemaschinen GmbH, Mühlenwinkel 1, 33428 Harsewinkel, Germany, infoclaas@claas.com; CLAAS Hungária Kft., Törökszentmiklós, Kombájn u. 1, 5200 Hungary, Tel. +36 (0) 56 59 76 00; CLAAS Saulgau GmbH, Zeppelinstraße 2, 88348 Bad Saulgau, Germany, Tel. +49 (0) 7581 203 0; Usines CLAAS France S.A.S., 6 Rte de Thionville, 57140 Woippy, France, Tel. +33 (0) 3 87 34 41 00; CLAAS Industrietechnik GmbH, Halberstädter Str. 15-19, 33106 Paderborn, Germany, +49 (0) 52 51 70 50; CLAAS E-Systems GmbH, Sommerkämpen 11, 49201 Dissen am Teutoburger Wald, Germany, info@claas-e-systems.com; CLAAS Material Handling GmbH, Mühlenwinkel 1, 33428 Harsewinkel, Germany, infoclaas@claas.com (hereinafter collectively referred to as "CLAAS"); sections A.II. bis A.VII. shall apply accordingly; the data protection officer of CLAAS KGaA mbH, CLAAS Selbstfahrende Erntemaschinen GmbH, CLAAS Saulgau GmbH, CLAAS Industrietechnik GmbH and CLAAS E-Systems GmbH and the Corporate Data Protection Officer of the other aforementioned companies can be contacted at CLAAS KGaA mbH, z.Hd. des Datenschutzbeauftragten bzw. Konzerndatenschutzbeauftragten, Mühlenwinkel 1, 33428 Harsewinkel, Germany, group.dpo@claas.com) (hereinafter collectively referred to as "CLAAS") for the purpose of product monitoring and product safety, redevelopment and further development of products and services, quality assurance incl. predictive maintenance and fulfilling other legal obligations, e.g. to provide evidence of legally prescribed emissions values (hereinafter collectively referred to as "Product Monitoring and Product Improvement"). To this end, the above CLAAS Group companies process machine master data (e.g. manufacturer product type, model), machine operating data (e.g. operating statuses of products and system components such as load spectrums, fill levels, tyre pressure, error codes), machine performance data (e.g. engine speed, fuel consumption), driver behaviour data (e.g. acceleration, steering movements), service and maintenance data (e.g. work performed, wear of components and parts), machine movement data (e.g. position, direction), usage and traffic data (e.g. SIM status, connectivity status) and technical documentation and log data (e.g. time stamp), machine settings, and environmental information about the machine (e.g. weather conditions, crop type). This is (i) data that they collate from fault diagnosis, troubleshooting and customer feedback, including such data collected by means of diagnostic systems (see Section B.III.1.); (ii) data obtained from the processing of good will claims, warranty claims, guarantee claims and comparable cost coverage claims (see Section B.III.2.); (iii) data from the electronic vehicle documentation; (iv) data that CLAAS Service and Parts lawfully gathers by means of a communication module on your machine (e.g. if you utilise the CLAAS Remote Service or CLAAS TELEMATICS services) and transfers to the other (aforementioned) CLAAS product companies for the purpose of Product Monitoring and Product Improvement; (v) data that CLAAS generates by way of data analysis (e.g. big data analyses from the combination of the aforementioned data); (vi) environmental information about the machine (including but not limited to surrounding temperatures), which we also generate from public sources (e.g. weather information). CLAAS produces analyses and evaluations for the purposes specified above. Further processing of the data is in anonymised form (e.g. by means of aggregation) or – if necessary for the aforementioned purposes – in pseudonymised form. The legal basis for this is Article 6(1c) GDPR if the data processing is necessary to fulfil our legal obligations with regard to product monitoring and product safety. Furthermore, Article 6(1f) GDPR provides the legal basis for data processing that is necessary for Product Monitoring and Product Improvement. If we request your consent, Article 6(1a) GDPR (in conjunction with Section 25(1) TTDSG) is the legal basis. |
2. Responsibility for the data processing |
For data processing performed by CLAAS Service and Parts and the CLAAS product companies (CLAAS KGaA mbH, CLAAS Tractor S.A.S., CLAAS Selbstfahrende Erntemaschinen GmbH, CLAAS Hungária Kft., CLAAS Saulgau GmbH, Usines CLAAS France S.A.S., CLAAS Industrietechnik GmbH, CLAAS E-Systems GmbH, CLAAS Material Handling GmbH) (hereinafter collectively referred to as "CLAAS") for the purposes specified above, the parties are joint controllers as regards the preparation of the data in a database. The other analyses for the purpose of Product Monitoring and Product Improvement are generally conducted by the aforementioned companies as separate controllers as defined in Article 26 GDPR. If the aforementioned CLAAS product companies collaborate on the product improvement, they act as joint controllers. Fulfilling the information obligations. As part of the specified processes or process stages, CLAAS Service and Parts is responsible for fulfilling the information obligations of the joint controllers, in accordance with Articles 13 and 14 GDPR. The joint controllers shall assist each other in fulfilling the information obligations to the extent required. Fulfilling the rights of the data subject. With regard to the responsibility for fulfilling the other data subject rights to information, rectification, erasure, data portability and the possibility of objection and restriction of processing, CLAAS KGaA MBh shall act as controller, with the other joint controllers supporting them in the fulfilment of these rights to the extent required. CLAAS KGaA mbH, Mühlenwinkel 1, 33428 Harsewinkel, Germany shall in this regard act as joint point of contact for the data subjects (e.g. by e-mail to privacy@claas.com). To exercise your rights of the data subject, please also provide your machine number so that we can assign your case accordingly. Irrespective of the agreements made by the joint controllers to divide the jurisdictions and responsibilities, with particular regard to data subject rights, data subjects shall be able to assert their rights with and against all joint controllers in accordance with Article 26(3) GDPR, data subjects shall be able to assert their rights with and against all joint controllers. |
3. Further transfer of technical data by Agricultural Machines |
CLAAS also collects technical data from your machine for the purposes specified above, if you do not make use of any services that are associated with data and provided on a contractual basis, such as CLAAS Remote Service or CLAAS TELEMATICS (see Section B.II.). To this end, CLAAS collects the following data: Machine master data (e.g. manufacturer, model, machine type, machine serial number), machine operating data (e.g. machine operating statuses and system component conditions such as faults and defects, software status, sensor figures), machine performance data (e.g. fuel consumption, engine speed, speed), machine movement data (e.g. position, direction, route and speed trends), service and maintenance data (e.g. wear of components and parts, diagnostic data), environmental information about the machine (e.g. surrounding temperatures, crop humidity, grain quality, crop type), usage and traffic data (e.g. SIM status, connectivity status). If we request your consent, Article 6(1a) GDPR possibly in conjunction with Section 25(1) TTDSG is the legal basis. Otherwise, Article 6(1f) GDPR is the legal basis. The legitimate interest lies in the interest in product monitoring and product safety, redevelopment and further development of products and services, and quality assurance. For data processing as defined in Section B.IV.3., CLAAS Service and Parts and the CLAAS product companies act as joint controllers as defined in Article 26 GDPR. In this regard, the joint controllership extends to the following process steps of (i) data collection, (ii) the provision of data in a database. The other analyses for the purpose of Product Monitoring and Product Improvement are generally conducted by the aforementioned companies as separate controllers as defined in Article 26 GDPR. If the aforementioned CLAAS product companies collaborate on the product improvement, they act as joint controllers. CLAAS KGaA mbH is responsible for ensuring that the information obligations and the rights of the data subject are fulfilled by the joint controllers. Section B.IV.2. shall apply with the necessary changes. |
4. Data processing with regard to third-party components |
In specific cases, the relevant CLAAS manufacturing company shall also forward information about the components installed in your machine to component suppliers (e.g. engine suppliers) for the purposes specified above. The legal basis is Article 6(1c) GDPR if the data processing is necessary to fulfil legal obligations with regard to product monitoring and product safety (including legal obligations to provide evidence of compliance with legally prescribed emission values). Furthermore, Article 6(1f) GDPR provides the legal basis for data processing that is necessary for quality assurance, for processing guarantee, warranty and goodwill claims and for fulfilling legal obligations of the third-party manufacturer (e.g. providing evidence of legally prescribed emissions values). The legitimate interest lies in the purposes specified above. Data is transferred for the purposes specified above without reference to individuals as far as is possible, otherwise, in compliance with the data minimisation principle, data transfer is limited to the data that is necessary to fulfil the purposes specified above, e.g. pseudonymised (e.g. declaration of the serial number of the components, machine serial number, position data). If you or a member of the CLAAS Service Organisation are located in a third country outside the EU/EEA, Section A.V. shall also apply. CLAAS Service and Parts is not responsible for data processing within the meaning of Section B.IV.4. |
5. Making contact for a technical operation on the machine |
Where applicable, CLAAS Service and Parts shall also use your data to perform a technical operation on the machine (if critical system conditions give reason to assume that the machine itself or the manner of its use pose a danger to life, limb or property) or to provide exonerating evidence. CLAAS Service and Parts receives this information about your machine from the CLAAS manufacturing company and processes your data for the purpose of your CLAAS authorised dealer, CLAAS importer or your CLAAS sales company contacting you. To this end, machine data (including but not limited to machine ID such as serial number, machine master data such as product type, configurations), planning and control data (e.g. workshop responsible), as well as service and maintenance data (e.g. the work to be performed) and, where applicable, farm data (e.g. name of the farm concerned) and contact data are used. For this, CLAAS Service and Parts also uses some data that it receives from the CLAAS manufacturing company. In exceptional cases, contact may also be made by CLAAS Service and Parts. Further to this, CLAAS Service and Parts processes data that the CLAAS Service Partner or CLAAS importer transfers to us or the relevant CLAAS sales company for the purpose of documenting and invoicing the works carried out. The legal basis for this is Article 6(1c) GDPR to fulfil our legal obligation of product monitoring and product safety. Article 6(1f) GDPR is the legal basis for data processing that is also necessary to fulfil the legitimate interests in product safety and IT security of CLAAS Service and Parts and the CLAAS manufacturing company responsible for you. If you or a member of the CLAAS Service Organisation are located in a third country outside the EU/EEA, Section A.V. shall also apply. |
V. Analyses to improve business processes (including but not limited to sales and service processes), supporting the local sales companies (e.g. as part of their direct marketing) |
If required for the improvement of our sales and service processes, the relevant CLAAS manufacturing company or CLAAS KGaA mbH will forward analyses, which they have generated in relation to the processing described in Sections B.I.–IV., to local sales companies of the CLAAS Group in order to improve business processes. The legal basis for this is Article 6(1f) GDPR. The legitimate interest of the CLAAS companies lies in the improvement of business processes. As far as is possible, the data is transferred without reference to individuals (e.g. through aggregated analyses), or otherwise pseudonymised. Specific protective measures are implemented to ensure data is processed in accordance with the "need to know" principle and in compliance with the usage purposes. CLAAS Service and Parts or the local sales company also process your data for analyses of business processes (e.g. invoicing sales commissions; to support the CLAAS authorised dealers in their business processes; to validate business models (including market-based); for risk control and cost control; for quality assurance; for commission management). The legal basis for this is Article 6(1f) GDPR. The legitimate interest lies in the improvement of our business processes. For this purpose, machine master data (e.g. manufacturer, product type, model), machine operating data (e.g. operating statuses of products and system components such as, for example, load spectrums, fill levels, tyre pressure, error codes), machine performance data (e.g. engine speed, fuel consumption), driver behaviour data (e.g. acceleration, steering movements), service and maintenance data (e.g. work performed, wear of components and parts), machine movement data (e.g. position, direction), usage and traffic data (e.g. SIM status, connectivity status) and technical documentation and log data (e.g. time stamp) and data that the CLAAS manufacturing company or CLAAS KGaA mbH generates by means of data analysis (e.g. big data analyses from the combination of data specified under Section B.IV.) (e.g. performance of a specific product type under typical usage conditions in one region) is processed. Marketing. Where applicable, the relevant CLAAS manufacturing company or CLAAS KGaA mbH uses the data to support the CLAAS authorised dealers, CLAAS importers and the local CLAAS sales company in their performance of direct marketing campaigns, who process the data as a separate controller. For data processing that we perform on the basis of your consent, Article 6(1a) GDPR is the legal basis. Otherwise, Article 6(1f) GDPR is the legal basis. The legitimate interest lies in the marketing of our products and services. If you are a customer whose registered office is outside the EU, data is transferred to the CLAAS sales company or CLAAS importer responsible for your region. Section A.V. shall apply. |
VI. Transfer for display in CLAAS connect |
In accordance with Section B.II. or parts thereof, CLAAS Service and Parts also transfers your Dataset to the operator of CLAAS connect (www.connect.claas.com), if you request from them a display of your Remote Service or TELEMATICS data in CLAAS connect. For the display of your data in CLAAS connect, the operator of CLAAS connect acts as a separate controller. The legal basis for this is Article 6(1f) GDPR. The legitimate interest of CLAAS Service and Parts lies in the provision of the data you request from the CLAAS connect operator. |
VII. Advertising communication, marketing (including market research, opinion research, customer satisfaction surveys) |
CLAAS Service and Parts uses your data for the purposes of advertising and marketing measures including advertising communication (e.g. market research, opinion research, customer satisfaction surveys) relating to the products and services from the world of CLAAS (www.claas.com). Contact is made by mail, unless you have objected to such use of your data (e.g. by writing to privacy@claas.com or via the contact details in Section A.I.). The legal basis for this is Article 6(1f) GDPR. Otherwise, contact is made via the channels stated in the declaration of consent (e.g. e-mail including newsletter, telephone/messenger services). The legal basis for this is Article 6(1a) GDPR. CLAAS Service and Parts also collects your data, as collected via the delivery statement, on behalf of CLAAS KGaA mbH, CLAAS Global Sales GmbH (in each case Mühlenwinkel 1, 33428 Harsewinkel, Germany, the data protection officer of the above companies can be contacted at the above address or by e-mailing group.dpo@claas.com), the CLAAS sales company responsible for you (www.claasgroup. com > The Group > Locations; you can contact whichever CLAAS sales company is responsible for you free of charge at any time using the contact details stated in Section A.I. or request the contact details from infoclaas@claas.com) or the CLAAS importer responsible for you (your CLAAS importer (www.claas-group.com > The Group > Locations)/ importer (www.claas.com > CLAAS Worldwide); you can contact whichever CLAAS importer is responsible for you free of charge at any time using the contact details stated in Section A.I. or request the contact details from infoclaas@claas.com) and your chosen CLAAS distribution partner (as per delivery statement) and transfers this to them for the purpose of advertising and marketing measures including marketing communication (e.g. making contact for marketing purposes via the channels chosen by you, market research, opinion research, customer satisfaction surveys). They process the data as a separate controller. For this purpose, the parties process the following data: Personal identification data (e.g. surname, first name, address, CLAAS ID, title and role at farm, date of birth), contact details (telephone number, e-mail address), farm data (name of farm, address, farm specialism, farm size, fleet information, customer number, farm history (e.g. purchase/commissioning date of your machine), turnover data, information about the activities performed (e.g. customer visits, product demonstrations)), information and analyses about interests and user behaviour (e.g. product interest, customer interest, information about purchased/rented products and services utilised, customer history, sales data, information about newsletter opens, clicks and bounces), machine data (machine master data, machine performance data and machine operating data, such as machine serial number and associated attributes such as manufacturer, product category, product group, product classification, model, machine type, equipment, configuration, hectares covered, number of bales produced, number of loads achieved, operating hours). This is data that the parties collect in conjunction with your marketing consent or for the purpose of direct marketing on the delivery statement or data that you provide to one of the parties within your business relationship or which arises from the use of the aforementioned parties' products or services. The Parties use the data that is collected and the information that is obtained this way to determine which information and offers are most likely to be of interest for you, in order to send you advertising material. The objective is to tailor our advertising to your interests and to optimise our offers for you. If you no longer wish for your data to be used for marketing purposes, you can object to this at any time e.g. by withdrawing your declaration of consent or objecting to direct marketing by e-mailing privacy@claas.com or via the above contact details. If the CLAAS sales company or CLAAS importer responsible for you and/or your CLAAS distribution partner is located in a third country outside the EU/ EEA, Section A.V. shall also apply. |
C. Data sources |
I. Information collected from you via the delivery statement |
II. Data collected from you by CLAAS Service and Parts |
CLAAS Service and Parts processes data, which CLAAS Service and Parts receives from you in the course of initiating a business relationship and executing a contract when you purchase or use products, services and other offerings or contact us and consent to specific measures of marketing communication. |
III. Data that CLAAS Service and Parts receives from third parties |
Further to this, CLAAS Service and Parts processes data that CLAAS Service and Parts lawfully receives from third parties for the purposes specified in this Data Privacy Statement. These third parties are companies within the CLAAS Group, your CLAAS authorised dealer or CLAAS importer or the CLAAS manufacturing company; in exceptional cases CLAAS Service and Parts also receives such data from a component manufacturer as part of its legal obligations of product monitoring and product safety. |
D. Obligation to provide your data |
There is no legal or contractual obligation to provide personal data. If, as part of our contractual relationship, it is necessary to process your data to fulfil our contractual obligations to you, CLAAS Service and Parts will generally have to refuse conclusion of the contract or will no longer be able to carry out a substantial part of an existing contract if such data is not provided and may in some cases have to terminate the contract. |
At CLAAS KGaA mbH we are constantly improving our products to reflect the latest technological developments. For this reason, we reserve the right to make changes to diagrams and descriptions in this documentation without incurring any obligation to alter any machines previously delivered. Specifications, dimensions and weights are nonbinding. Responsibility for errors or omissions not accepted. Reproduction or translation of this publication, in whole or in part, is not permitted without the written consent of CLAAS KGaA mbH. All rights under the provision of the Copyright Act are reserved. CLAAS KGaA mbH 33416 HARSEWINKEL Germany |